Job Description: Service Manager/Technician

Position: Service Manager/Technician  

Location: Swan Bay Resort, Alexandria Bay, NY  

Type: Full-Time

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Role Overview:

The Service Manager/Technician will oversee the maintenance and repair of boats and RVs at our dedicated service center. This role requires a combination of hands-on technical skills and management capabilities to ensure that all service operations run smoothly and efficiently.

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Key Responsibilities:

- Service Management: Oversee the day-to-day operations of the Boat and RV Service Center, including scheduling, staffing, and workflow management.

- Technical Repairs: Perform maintenance and repair tasks on boats and RVs, ensuring they are in top condition for our guests.

- Staff Supervision: Lead and supervise the service team, providing training, support, and performance evaluations.

- Customer Service: Interact with guests to address service-related issues, ensuring high levels of customer satisfaction.

- Record Keeping: Maintain accurate records of services performed, parts used, and time spent on each task.

- Safety Compliance: Ensure all service activities comply with safety regulations and resort policies.

- Inventory Management: Monitor and manage inventory of tools, parts, and supplies necessary for maintenance and repairs.

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Qualifications:

- Experience: Proven experience as a service manager or technician, preferably in a marine or RV setting.

- Skills: Strong mechanical and technical skills; experience with marine engines and RV systems is highly desirable.

- Management: Previous experience in a supervisory or management role.

- Communication: Excellent verbal and written communication skills.

- Problem-Solving: Strong analytical and problem-solving abilities.

- Customer Focus: Commitment to providing exceptional customer service.

- Licenses: Valid driver’s license and reliable transportation.

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Benefits:

- Competitive salary and comprehensive benefits package.

- Opportunities for career development and advancement.

- Employee discounts on resort amenities and services.

- Work in a beautiful and dynamic resort environment.

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Education: High School, GED or equivalent is preferred.

Position:

• Year Round /Full-Time / Pay based upon experience

Schedule:

• Full-Time, up to 40hrs/wk
• Summer Season Schedule Mon-Sun (flexible)
• Winter Off-Season Schedule: Mon-Fri (structured)
• Day & Afternoon Shifts
• Holidays & Weekends (when applicable, with holiday pay)

Location: Service Department

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• mechanical repair: 5 years (Preferred)

Work Location: In person

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Join Swan Bay Resort and be a part of a team that values quality, excellence, and a dedication to providing top-notch service to our guests!

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